The Lottery also investigates complaints received from players in an effort to ensure the integrity and fairness of the operation of the Lottery and with players' interactions with Lottery retailers. When tickets were not correctly processed for payment and an attempt was made to steal a player's winnings, store personnel have been arrested and the retailers' contracts have been suspended and/or terminated.
In these operations, retailers are selected for visits both at random and also based upon complaints from players. The Lottery developed a Retailer Integrity Program that includes Lottery staff visiting and testing Lottery retailers using winning Lottery tickets to ensure the retailers are properly paying prizes to players for winning Lottery tickets, and are compliant with Lottery retailer rules and procedures.
